Shipping, Returns & Exchanges

Australian Shipping

Standard shipping is $9.95 Australia-wide, with free standard shipping on orders over $150.

Once your order has been dispatched, you’ll receive tracking information via email. Please ensure your shipping address is correct before placing your order, as we cannot guarantee changes can be made once your order has been processed.

International Shipping

United States Orders
We currently cover all applicable US import duties and tariff-related charges on your behalf. The price you pay at checkout is the final amount due, and no additional customs charges should be payable upon delivery.

International orders may be subject to import duties, taxes, customs fees or other charges imposed by the destination country.

These charges are determined by your local customs authority and are the responsibility of the customer. Voodoo Child has no control over these fees and cannot predict what they may be.

If customs charges are refused and the parcel is returned to us, any return shipping costs, customs charges and original shipping costs incurred will be deducted from any applicable refund.

Exchanges

We’re happy to exchange eligible items for another size, subject to availability.

Customers are responsible for the cost of returning the original item to us. A $9.95 shipping fee applies to send your replacement item back out to you.

Items must be returned unworn, unwashed and in their original condition with tags attached.

If your requested size is sold out by the time we receive your return, we’ll contact you to arrange an alternative or store credit.

Returns & Store Credit

We do not offer refunds for change of mind or incorrect sizing.

Eligible returns can be issued as store credit once the item has been received and approved.

Return postage costs are the responsibility of the customer and original shipping charges are non-refundable.

Faulty or Incorrect Items

If we’ve sent you the wrong item or your item arrives faulty, please contact us as soon as possible with your order number and photos of the issue.

Where an item is confirmed to be faulty or incorrect, Voodoo Child will cover the associated return and replacement shipping costs.

Nothing in this policy excludes or limits your rights under Australian Consumer Law.

Pre-Orders

Any item marked as PRE-ORDER will have an estimated dispatch timeframe listed in the product description.

If your order contains both in-stock and pre-order items, your entire order will be shipped together once the pre-order item arrives and is ready for dispatch.

If you would like in-stock items shipped separately, please place separate orders.

Lost or Delayed Parcels

Once an order has been handed over to the shipping carrier, Voodoo Child is not responsible for delays caused by the carrier, customs processing or circumstances outside of our control.

If your parcel is lost in transit, we will assist where possible in lodging an investigation with the carrier.

Please Choose Carefully

We strongly recommend checking the product description and size guide before ordering. If you’re unsure about sizing, get in touch before placing your order and we’ll happily help you choose.

By placing an order with Voodoo Child, you agree to the shipping and returns terms outlined above.