SHIPPING

Shipping & Returns

Shipping

We ship worldwide from Australia.

Australia

Flat rate shipping: $10 AUD
Free standard shipping on orders over $120 AUD
Estimated delivery: 1–5 business days

New Zealand

Estimated delivery: 5–10 business days

International

Estimated delivery: 5–15 business days

Please note delivery timeframes are estimates only and may vary due to customs processing, peak periods, weather events, carrier delays or other circumstances outside of our control.

All orders are dispatched within 1–3 business days unless otherwise advised. During collection launches, sales periods, public holidays or peak trading periods, dispatch times may be slightly longer.

Once your order has been shipped, you will receive tracking information via email. If you dont include your email at checkout you will not get a tracking number.

International Duties & Taxes

United States Orders
We currently cover all applicable US import duties and tariff-related charges on your behalf. The price you pay at checkout is the final amount due, and no additional customs charges should be payable upon delivery.

International orders may be subject to import duties, taxes, customs fees or other charges imposed by the destination country.

These charges are determined by your local customs authority and are the responsibility of the customer. Voodoo Child has no control over these fees and cannot predict what they may be.

If customs charges are refused and the parcel is returned to us, any return shipping costs, customs charges and original shipping costs incurred will be deducted from any applicable refund.

Pre-Orders

Any item marked as PRE-ORDER will have an estimated dispatch timeframe listed in the product description.

If your order contains both in-stock and pre-order items, your entire order will be shipped together once the pre-order item arrives and is ready for dispatch.

If you would like in-stock items shipped separately, please place separate orders.

Lost or Delayed Parcels

Once an order has been handed over to the shipping carrier, Voodoo Child is not responsible for delays caused by the carrier, customs processing or circumstances outside of our control.

If your parcel is lost in transit, we will assist where possible in lodging an investigation with the carrier.

Returns & Exchanges

We want you and your little one to love your purchase.

If you need a different size or style, we offer exchanges subject to availability.

Exchange Eligibility

To be eligible for an exchange:

Contact us within 7 days of receiving your order.
Items must be unworn, unwashed and in original condition with tags attached.
Items must be free from marks, stains, pet hair, fragrances and damage.

Customers are responsible for return postage costs.

For Australian orders, we will cover the cost of shipping the exchanged item back to you once your exchange has been processed.

For international orders, customers are responsible for all shipping costs associated with exchanges.

Sale Items

Sale, clearance, discounted items and promotional purchases are considered final sale and cannot be returned or exchanged unless deemed faulty.

Faulty Items

If you believe your item is faulty, please contact us as soon as possible with photos and a description of the issue.

Where an item is confirmed to be faulty, we will provide a replacement, exchange or refund in accordance with Australian Consumer Law.

Incorrect Shipping Information

Please ensure all shipping information is entered correctly at checkout.

If an order is returned to us due to an incorrect address, failure to collect the parcel or refusal of customs charges, any additional shipping costs required to resend the order will be the responsibility of the customer.